Robotic Process Automation

Why Your Organization Needs to Adopt Robotic Process Automation

Ryan Crew | July 28, 2020

Prior to the outbreak of COVID-19 and the uncertainty that comes with global economic slowdowns, companies and governments across the world continued to struggle with inefficiencies in manual processes throughout their organizations. Processes such as compiling, distributing, and generating reports, internal audit procedures, and onboarding and offboarding employees, are not only time consuming but often come with higher than acceptable error rates due to typos, missing information, and tired eyes.

Recent events have caused immense strain on the budgets of public and private sector organizations. It is more important than ever to do more with less while continuing to ensure tasks are completed, accurate reporting is provided, customers are satisfied, and employee’s time is used most effectively. To achieve these objectives more efficiently, companies such as Nielsen, Coca Cola, and KeyBank have employed a new technology called Robotic Process Automation (RPA). RPA is a technology that uses low code software robots to complete tasks in applications rather than having humans perform tedious, repetitive work, and can reduce the need for time consuming tasks to be performed manually. It is important to clarify that RPA bots are not walking, talking robots… but they may be even more efficient and easier to use!

Configuring RPA bots enables companies to deploy a robotic workforce that can work 24/7 to ingest data, download internal and external content for processing, and trigger emails or reminders. RPA robots work well with outdated legacy systems and can help them communicate using API calls, replacing the need for costly software replacements or complex modifications.

If your organization is experiencing any of the following challenges, RPA may be an excellent technology to consider adopting!

Cost Reduction: RPA bots can run 24/7 without supervision and can reduce the need for full time employees to perform tedious manual tasks. Savings from introducing a digital workforce can be anywhere from 30% to 70% in any given line of business and when applied to the overall business, the results speak for themselves.
Customer Service, Customer Experience: Many employees spend significant amounts of time throughout the day performing tasks not directly related to customer experience. What would happen if, at a medical call center, records for patients and could be located with the click of a button? What if that click returned results in less than 30 seconds? Allowing employees to shift their focus to what really matters – customers, patients, clients – can result in a noticeable uptick in customer experience and customer loyalty.
Reducing Operational Risk, Increasing Operational Compliance: It is critically important internal and external processes are followed in order to comply with internal policies and procedures as well as government regulations. That means sending that important document to IT before the end of the day, ensuring there were no errors in data entry, and being sure that all processes continue without significant error or delay.
Process Improvement: Using RPA can not only bolster the accuracy of current processes but can also be the inspiration for process redesign. RPA helps get rid of the phrase “We’ve always done it this way”! In order to create a process bot there needs to be a clear understanding of the process as-is, the governance that goes into that process, and who owns the data. RPA helps eliminate inefficiencies and offers automated solutions designed with drag & drop visual modeling tools that can be implemented in a matter of days rather than the traditional months it generally takes to redesign software systems based on new workflows and requirements.
Aging Legacy IT Systems: RPA can leverage existing IT systems in the same way an employee would. RPA interacts with the user interface applications and can be set up within a matter of days, not weeks or months. RPA can extend the useful life of your existing systems that lack APIs and can serve as a bridge technology to enable your business while planning and implementing longer term enterprise modernizations.

Implementing RPA can save organizations and governments time and money and should be considered a great option to target manual and repetitive processes. With all the hype, news, and applications for RPA some questions remain: What are the most common use cases for RPA? What are innovative approaches to apply RPA? What other emerging technologies can be integrated with RPA to solve complex problems? How should an organization identify and prioritize the best use cases for RPA in their environment? How to get started with your RPA program? How to scale and govern RPA for the long haul? Stay tuned to this blog for my take on how your organization can answer these questions.

ABOUT THE AUTHOR

Ryan Crew

Senior Technology Consultant

Ryan Crew is a Senior Technology Consultant at Ignyte Group with practical experience designing, building, and maintaining process automations in the financial, transportation, and healthcare industries. Ryan is interested in closing knowledge gaps regarding automation and providing clear and concise roadmaps towards the successful implementation of emerging digital technologies. Ryan is a certified UiPath Developer, Automation Anywhere RPA Professional, and Professional Scrum Master (PSM).

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