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Care Coordination Software

America’s healthcare system is facing a multitude of challenges, from rising costs to accessibility issues and overworked caregivers, as well as the first decline in overall life expectancy due to the COVID-19 pandemic, extensive chronic conditions and obesity, and the opioid crisis. Many promising programs have been established over recent years to take an active approach to address these challenges through better coordination of care and allocation of health resources. The industry’s collective approach to managing these programs and improving overall patient outcomes is called Care Coordination and Case Management.

A wide range of healthcare organizations provide Care Coordination and Case Management services, from private hospitals or health systems caring for patients managing severe diseases to health insurers trying to help their members manage chronic conditions and live healthier lifestyles. Care Coordination and Case Management are also provided to public sector organizations whose mission is to improve the mental and physical health of specific patient populations with higher personal health risks or socio-economic barriers to overcome.

Ignyte Group has developed an end-to-end Care Coordination Solution that enables caregivers to implement Case Management Society of America (CMSA) standards and guidelines and integrate with Electronic Health Records (EHRs) and Health Information Exchanges (HIEs) via HL7 Standards. Our solution is delivered on Appian’s enterprise-grade cloud platform that is Scalable, Secure, HIPAA-compliant, and FedRamp-authorized. By taking a platform approach, our clients get the best of both worlds by combining the benefits of custom-developed software that is tailored to their unique case management program and process requirements with the advantages of proven care workflows backed by powerful enterprise software offered by Configurable Off the Shelf (COTS software).

Our Care Coordination solution will enable your organization to improve patient care, better manage caregiver workloads, and get more value out of your existing investments in health technology.

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Our Care Coordination Software Key Features

Leverage end-to-end integrated patient management to improve the efficacy of care and patient outcomes. Ignyte Group’s platform is fully mobile accessible, enabling patients to interact with caregivers whenever and wherever through their mobile devices. It uses industry-leading, HIPAA-compliant cloud platforms to keep patient data safe and secure in transit and at rest. It provides daily patient progress tracking and can intervene at a moment’s notice. You can create in-person and telemedicine appointments to offer flexible care. It is AI/ML-enabled to provide clinical decision support to alert providers when patient wellness metrics pass defined thresholds, enabling immediate actions/interventions.

A Unified, Holistic View of Patient Health Data
Our solution securely syncs with Electronic Health Records (EHRs) via HL7 FHIR Standards and connected health devices (pedometers, scales, etc.) to provide patients and doctors with a unified and up-to-date health record accessible 24/7 on any device.
Integration With Enterprise Health Systems
Our Solution is integrated with Electronic Health Records (EHRs) and Health Information Exchanges (HIEs) on the Health Level 7 (HL7) Standard. All patient care information is accessible in one place within our Care Coordination solution as well as shareable with other enterprise health systems.
Accessible, User-Centric Forms and Questionnaires
PES intuitively guides patients to complete medical forms and wellness questionnaires assigned by their providers. Questionnaires are available in multiple languages for improved accessibility.
Access to Critical Wellbeing Resources
Our solution connects to the country's most comprehensive directory of social service organizations (inclusive of rural areas) to provide patients with referrals to medical and nonmedical well-being resources.

Benefits of Ignyte's Care Coordination Software

✓ For Health Care Providers, Care Managers, and Public Health Agencies: our solution provides capabilities to rapidly deploy a robust and tailored Care Coordination solution to their stakeholder communities. It avoids technical debt by supporting enterprise-grade standards-driven integrations with leading electronic health records and remaining highly configurable to meet an individual organization’s needs.

✓For Providers: providers get a single-pane, holistic view of a patient population’s health as well as an individual patient’s health data from both their Electronic Health Records (EHRs) and connected care systems, giving them a complete picture of a patient’s wellbeing and how their lifestyle habits may impact it, as well as compliance with assigned care plans. Providers can assign questionnaires and forms to capture patient-reported outcomes, which offer critical health insights. Integrations with a directory of social service organizations and a patient transportation platform equip providers with additional medical and nonmedical resources to help patients get the needed help.

✓For Patients: our solution provides a seamless digital healthcare experience that boosts patient engagement by unifying patient health data and wellbeing resources into a single, convenient platform accessible via mobile, desktop, and tablet. Patients are more informed about their well-being with an integrated view of their health data from multiple channels. Users can access lifesaving resources 24/7 to get the help they need when they need it.

How Our Health Care Coordination Software Works

 

As illustrated in the figure below, our solution spans the entire Case Management Lifecycle. It provides a role-specific user experience for medical providers, case workers, patients, and even their guardians to improve care coordination and overall health outcomes. This includes online patient portals for collecting program applications and referrals to automated business rules determining program eligibility and additional programs that may benefit a patient. Our solution also includes the ability for caregivers to develop evidence-based care plans with measurable goals. It enables case managers to review progress and evaluate what interventions make the most significant impact on health outcomes.

Ignyte’s Care Coordination Solution at a Glance:

 

care coordination software workflow

The powerful low and no-code integration and rich user experience capabilities of the Appian platform enable organizations to seamlessly integrate the multitude of fantastic point solutions that are available for telemedicine, connected health devices, decision support, and analytics, as well as enterprise systems like EHRs, and HIEs, in a practical manner that helps caregivers perform their duties more efficiently and effectively (see this webinar from our Client at Rocky Mountain Human Services and the Process Excellence Network).

For more information on our award-winning solution, visit this webinar about “Creating a Connected-Care Enterprise”

Health Care Coordination Solution Use Cases

Chronic Conditions and Disease Management Software

Our solutions can enable proactive management of patients and populations with Chronic Conditions and Diseases across a team of caregivers. It can enable service and program providers to ensure that communities have access to the quality of care they need, which can significantly improve patient outcomes. We create solutions that enhance the management of patients and populations with Chronic Conditions and Diseases across a team of caregivers. The solution will allow providers to provide tools for better management of Chronic Conditions and application processes. By streamlining the workload associated with managing Chronic Conditions and Diseases through task automation and the provision of intuitive end-user guides, we can make every step much easier for your team and community.

Value-Based Health Care Solution

Our solution enables users to stay ahead of the curve as the healthcare industry transitions towards paying for health with Value-Based care versus treating illness in a fee-for-service model. We create solutions that enhance the management of Value-Based Health Care Use Cases. The solution will allow providers to provide tools for better management and application processes. The Value-Based Health Care Use Case will enable caregivers, family members, and medical professionals in the healthcare industry to transition towards paying for Value-Based Health Care. By streamlining the workload associated with managing Value-Based Health Care through task automation and the provision of intuitive end-user guides, we make every step much easier for your team and community. We are making things much simpler for caregivers, healthcare providers, and professionals in the healthcare industry.

Mental and Behavioral Health Management Solution

Our solution addressing mental and behavioral health can enable service and program providers to ensure that communities have access to the quality of care they need, which can significantly improve patient outcomes. Our solution can be used to create a tailored platform that enhances the delivery of mental and behavioral health services as well as programs by allowing providers to provide the tools that ensure better mental and behavioral health management processes. By streamlining the workload associated with applying for and managing Mental and Behavioral health care through task automation and the provision of intuitive end-user guides, we make every step of mental and behavioral health coordination easier for your team and community.

Health Care Referral Management Solution

Our solutions can enable efficient reach for new patients and improve collaboration across caregivers while making utilization management more painless for providers and patients. This helps keep all communication lines open in the Referrals Management in Health Care Use Case. We create solutions tailored to Health Care software that enhances referral management in Health Care. The solution will allow providers to provide tools for better management and application processes. The solution will enable caregivers, family members, and medical professionals in the healthcare industry to transition towards the healthcare coordination referrals management system. By streamlining the workload associated with managing referral management through task automation and the provision of intuitive end-user guides, we can make every step of referral management in Health Care much easier for your team and community. Our solution will make things simpler for caregivers, healthcare providers, and professionals in the healthcare industry.

Ignyte's Care Coordination Software Recognitions

Recognition

2022 Appian Public Sector Partner Solutions Cup Winner

Recognition Summary

This award recognizes the winning solution from our annual Public Sector Partner Solutions Cup competition.

Qualifying Criteria

Ignyte’s Health Suite provides commercial and public sector organizations with a system of connected care that is accessible, HIPAA compliant, and encourages patient engagement, all from the privacy of the patient’s home.

Recognition

1ST PLACE WINNER - Appian's 2020 FEDERAL PARTNER CUP

Recognition Summary

This award recognizes applications for the federal market, leveraging Appian’s low-code automation platform, which accelerates development while unifying data, people, business processes, and the digital workforce.

Qualifying Criteria

Ignyte developed a HIPAA-Compliant Case Management system using Appian low-code integrations with Microsoft Teams, Alexa, Blockchain, and AI/ML to deliver telemedicine, voice assistant, secure sharing of medical records, and data-driven clinical decision support.

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