Ignyte leverages Medallia’s market-leading technology to drive valuable insights into the customer and employee experience
Ignyte + Medallia
We are recognized as a trusted Medallia partner for:
✓ Configuring and implementing “feed-based,” single-language, or multilingual surveys for distinct target audiences
✓ Designing and building role-based dashboard reports, including the development of custom fields to track unique KPIs
✓ Deploying AI-powered Text Analytics
✓ Enabling data transfer through integrations to external systems
Ignyte + Medallia Benefits and Features
We apply our proven agile delivery model to rapidly deliver results and incremental value. Our team of Medallia specialists have the knowledge and experience necessary to make sure that your Medallia program is fully optimized, that it is aligned to best practices, and that users are properly trained and educated on how to use the system.
CX Strategy Implementation Support
We guide your strategy by educating cross-office teams about the benefits of CX and deploying projects to help achieve your strategic priorities.
Community Outreach Guidance
We define key messaging and develop strategic communications with calls-to-action designed to promote adoption and awareness from critical consumer groups.
Voice of the Customer Program Creation
We help create a holistic program that incorporates sentiment from several customer touchpoints, such as surveys, interviews, social media, and email communications.
CX Project Management and Program Support
We create a comprehensive plan to manage the schedule, scope, resources, costs, and risks related to delivery of all project tasks and milestones.
Reporting and Advanced Analytics
We continuously analyze and monitor KPIs for your CX program and emphasize the "wins," status, and risks – thus empowering you to make key decisions.
Use Case and Journey Map Development
We design "day in the life" use cases to show the step-by-step flows of events, major actors, and technologies involved during internal CX processes.
We succeed when you succeed.
That’s why we always identify and tailor-fit the best solution to meet your specific needs.