SaaS Implementation
Designing an Emergency Alert System
Employees Reached
Emergency Operators Trained
Dynamic Emergency Notification Templates
Data Integrations to Enterprise Systems of Record
Ignyte helped configure efficient workflows and time-saving pre-defined templates for potential scenarios for regional emergencies. Ignyte also helped this client improve the overall quality of its employee contact and location data, and automated the synchronization with the HR system of record so that the alert system would be provisioned with the most up-to-date contact information.
The Client
Ignyte's client is a major regional public transit agency supporting ridership in one of the largest metropolitan areas in the U.S. The transit agency supporting a weekday ridership of 626,000 people is responsible for maintaining the safety of its workforce of over 14,000 employees.
The Challenge
The client needed the ability to contact its entire workforce that is geographically dispersed across the region in the event of an emergency, and called on Ignyte to spearhead an effort to establish an emergency mass notification system capable of reaching employees on multiple business and personal computers and mobile devices. Ignyte worked with Everbridge, a leading global SaaS platform for emergency event management.
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