Financial Markets

Automating the Product Management Lifecycle

Background

The financial world is constantly evolving with the rise of new markets and changing customer needs. One of the world’s leading global securities exchanges was facing a challenge in managing their expanding customer base in fast-rising markets like Digital Currency, E-Commerce, and Green Energy. To keep up with the changing landscape and meet customer demands, the organization needed to streamline and automate their product launch processes, ensure the quality of data being disseminated, and gain financial decision-makers’ trust by delivering up-to-date information resulting from quality predictive models.

Our Role

Ignyte played a crucial role in developing and implementing a centralized tool in Appian that enabled the organization to manage their expanding customer base effectively. The solution helped streamline and facilitate multiple business processes throughout the whole life cycle of an index. Our team provided the global exchange with a powerful, flexible, and secure tool that integrated multi-functional business processes into a single location. We designed, developed, and deployed two Appian applications, the Index Management System, and the Index Launch Management System, to manage index processes/new launches.

Our team leveraged Appian’s low-code platform to replicate and extend the functionality of several legacy systems, which helped connect other existing data sources and leverage all relevant data and information that was previously stored in disparate systems across the organization. With the user at the center of the solution design, we created user interfaces that enabled the analysts to carry out their daily tasks in one place. By using digital workflows, integrated data sources, automated data discrepancy alerts, and detailed activity audits, our solution empowered analysts to deliver quality data to their customers and eliminated disjointed email threads, unregulated compliance controls, untracked milestones, bottlenecked reporting, and inconsistent quality reviews.

Key Accomplishments & Impact

The following are the key accomplishments and impact of our team’s solution and delivery:

Key Accomplishment
Designed and developed a centralized tool to streamline and facilitate multiple business processes throughout the whole life cycle of an index
Business Impact
  • Provided the global exchange with a powerful, flexible, and secure tool that integrated multi-functional business processes into a single location
  • Improved visibility between teams and eliminated disjointed email threads
  • Replicated and extended the functionality of several legacy systems
  • Established the central core index record with over 80 characteristic parameters being tracked
Key Accomplishment
Developed two Appian applications to manage index processes/new launches
Business Impact
  • Managed more than 500 index records and executed more than 200 transactions for a team of 100+ employees
  • Provided the client with a simplified way to streamline workflows and integrate content across platforms
  • Created user interfaces that enabled the analysts to carry out their daily tasks in one place
  • Manage constituent changes with the help of an internal client database used to pull back the security to index relationships
Key Accomplishment
Improved operational efficiency and reduced process complexity
Business Impact
  • Streamlined business processes throughout the whole life cycle of an index
  • Provided a centralized tool that integrated multi-functional business processes into a single location, which improved visibility between teams
  • Eliminated disjointed email threads, unregulated compliance controls, untracked milestones, bottlenecked reporting, and inconsistent quality reviews
  • Empowered analysts to deliver quality data to their customers by using digital workflows, integrated data sources, automated data discrepancy alerts, and detail activity audits
Key Accomplishment
Enhanced reporting and dashboard capabilities
Business Impact
  • Provided enhanced reporting and dashboards offering an unified view of data, saving analysts time by eliminating the need to retrospectively create reports
  • Strengthened ability to assess potential risks, apply selection criteria to newly integrated data, and support compliance management
  • Achieves compliance with IOSCO controls to ensure the review procedures are consistent and thorough
  • Does not require any extra work on the analysts to capture audit information, since it is automatically captured as they are using the application
Key Accomplishment
Facilitated the launch of a newly created index
Business Impact
  • Developed the Index Launch Management System to facilitate the launch of a newly created index
  • Provided a highly flexible and reusable solution that provides a templatized, yet structured, checklist for team members to facilitate the tasks required to launch an index
  • Encouraged and facilitated fast adoption
  • Ensured the user experience of the Appian solution was parallel with the company standards for IT solutions
Key Accomplishment
Improved data-driven decision-making
Business Impact
  • Digitized the process of changing the weighting of an index by using an Appian form to seamlessly integrate with the client's internal data source and pull security-index relationships so that users can make data-driven decisions
  • Managed all foundational/central index records with the Index Change Management system
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